At metaenergy.us, safeguarding your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our electricity services, including billing, payment plans, energy packages, and instalment options. By using our services, you agree to the practices outlined in this policy.
Information We Collect
Personal Information
We may collect the following details:
Usage Information
We gather data on how you interact with our website and services, including:
Cookies and Tracking Technologies
To enhance your experience, we use cookies and similar tracking tools to:
How We Use Your Information
Service Delivery
Your information enables us to provide electricity services, manage billing, process payments, and support customers using our energy packages and instalment plans.
Service Improvement
We analyse data to:
Marketing & Promotions
With your consent, we may send promotional emails regarding discounts, energy packages, or service updates. You may opt out at any time.
Legal Compliance
We may use your information to:
Information Sharing
Service Providers
We may share your data with trusted third-party providers who assist with billing, payment processing, and energy service delivery.
Legal Requirements
If required by law or government authorities, we may disclose your information to comply with legal obligations.
Data Security
We implement security measures to protect your personal information, particularly billing and payment data. However, no online system can be completely secure.
Your Rights
Access, Correction, or Deletion
You have the right to:
Opt-Out of Marketing
To stop receiving promotional emails, follow the opt-out instructions in the email or contact us directly.
Manage Cookies
You can adjust cookie preferences through your browser settings to control tracking technologies.